Introduction

Appetise is an online intermediary between restaurants and customers. As such Appetise is not liable to the customers if orders have been processed incorrectly or not within the specified time frame.

Refunds

Very occasionally there may be an issue with a restaurant for which a customer may wish to request a full refund. This refund is at the discretion of the restaurant owner and the customer must first contact the restaurant on the telephone number provided in the "confirmation email". If the owner agrees to the refund please send an email to team@appetise.com and we will refund your money as requested by the restaurant owner. If a customer is dissatisfied with the response given by the restaurant owner then please email us and we will investigate on your behalf.

Prices

Appetise will do its best to is to keep prices displayed on the website up to date but will bear no responsibility if this is not the case. Appetise will work along with its partner restaurants to keep customer satisfaction high and will aim at meeting customers' expectations of price. However, Appetise has no direct control over the restaurants and has no power to change prices without the consent of the restaurant.

Availability

Should an item be unavailable, customers will be contacted by the restaurant to discuss their preferences of eventually replacing the unavailable dish. If the customer is paying cash on delivery, he or she may amend the order and agree on a new total value to pay upon receipt. If the customer has paid online, he or she will not be refunded for the unavailable item. In such cases the customer will only have the choice of an alternative item of approximately the same value and quality.

Cancellations

Cancellations are generally not accepted after an order has been placed. Customers are welcome to email team@appetise.com and we will do our best to arrange a cancellation with the restaurant. However, Appetise cannot provide any guarantees as the restaurant may have already started with the cooking processes.

One exception to the general cancellation policy is for orders placed in advance. If a customer places an order in advance, i.e. from a restaurant that has not opened yet or for a later time on the same evening, he or she will be granted a cancellation provided that Appetise has been notified of this well in advance.

General

This Delivery and Returns Policy is last updated on the 24th of August 2009. Customers should check this policy regularly and inform themselves of any amendments. Appetise is not responsible for notifying customers of any changes.